dan55 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by dan55 ("we", "us", "our", "dan55") and applies to all personal data collected, processed, stored, and transmitted in connection with your use of the dan55 Platform, accessible at dan55.app. It covers all registered users, including players from Pakistan and other jurisdictions where the Platform is accessible.

By registering an account or otherwise using the dan55 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read in conjunction with the dan55 Terms & Conditions, which govern your overall use of the Platform. In the event of a conflict between this Policy and the Terms & Conditions on privacy-related matters, this Policy shall take precedence.

2. Data We Collect

Dan55 collects personal data from you in the following categories:

We do not intentionally collect special category data (as defined under applicable data protection law), such as health information, racial or ethnic origin, political opinions, or religious beliefs. If such data is inadvertently disclosed to us during KYC or support communications, it will not be retained beyond what is strictly necessary.

3. How We Use Your Data

Dan55 processes your personal data for the following purposes:

1. Account Management: To register, maintain, and administer your dan55 account, including verifying your identity and age (18+ requirement) and managing your login credentials.
2. Payment Processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT TRC20, and to maintain accurate financial records of all transactions.
3. KYC & AML Compliance: To fulfil Know Your Customer (KYC) obligations and to detect, prevent, and report money laundering, fraud, and other financial crimes in accordance with applicable anti-money laundering legislation.
4. Platform Operation: To provide and maintain the betting, casino, and gaming features of the Platform; to resolve technical issues; and to ensure fair gameplay and accurate bet settlement.
5. Responsible Gaming: To monitor betting patterns that may indicate problem gambling and to enforce account-level responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
6. Customer Support: To respond to your support queries, complaints, and account-related requests.
7. Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw consent at any time by contacting support at [email protected].
8. Analytics & Improvement: To analyse aggregated and anonymised usage data to improve Platform performance, user experience, and product offering.
9. Legal Obligations: To comply with all applicable laws, regulations, court orders, and regulatory requirements.

4. Legal Basis for Processing

Dan55 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil the contract between you and dan55 (i.e., providing the Platform services you have registered to use).
• Legal Obligation: Processing required to comply with applicable law, including KYC, AML, and financial record-keeping obligations.
• Legitimate Interests: Processing necessary for dan55's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

5. Data Sharing & Disclosure

Dan55 does not sell, rent, or otherwise commercially transfer your personal data to unaffiliated third parties. We may share your personal data with the following categories of third parties strictly on a need-to-know basis:

1. Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other payment service providers, to the extent necessary to process your financial transactions.
2. Game & Software Providers: Certified game studios and platform technology providers who supply the casino and betting software integrated into dan55, solely to facilitate game delivery and resolve technical disputes.
3. KYC & Identity Verification Providers: Third-party identity verification services used to validate KYC documents submitted by players.
4. Regulatory Authorities: Financial intelligence units, law enforcement agencies, and licensing authorities, where dan55 is legally obligated to disclose information — for example, in connection with a suspicious activity report or a court order.
5. Professional Advisers: Legal, accounting, and auditing firms engaged by dan55, subject to binding confidentiality obligations.

All third parties with whom we share personal data are contractually required to process it only for the stated purpose and to maintain appropriate security measures. Dan55 remains responsible for ensuring that third-party processors comply with applicable data protection standards.

6. Cookies & Tracking Technologies

Dan55 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function, including maintaining your login session, storing your language and currency preferences, and facilitating secure authentication. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how users navigate and interact with the Platform, enabling us to identify performance issues and improve user experience. Analytics data is aggregated and does not identify individual users.
• Functionality Cookies: Used to remember your preferences across sessions, such as your preferred game lobby view or responsible gaming settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect the personalisation of your experience. By continuing to use the Platform after being notified of our cookie use, you consent to our use of cookies as described in this Policy.

7. Data Retention

Dan55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC documents: retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Financial transaction records: retained for a minimum of five (5) years from the date of each transaction.
• Communication records (support tickets, emails): retained for three (3) years from the date of the communication.
• Technical and session data: retained for up to twelve (12) months from the date of collection, unless required for longer by an ongoing investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

8. Your Data Rights

Subject to applicable law and our legal obligations (including AML record-keeping requirements), you have the following rights in respect of your personal data held by dan55:

1. Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, provided no legal retention obligation applies.
4. Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
5. Right to Data Portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
6. Right to Object: You may object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to dan55's ability to demonstrate overriding legitimate grounds.
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact dan55 support at [email protected] (plain text, not a clickable link). We will respond to valid requests within thirty (30) days. We may require you to verify your identity before processing a data rights request.

9. Data Security

Dan55 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dan55 Platform.
• Encryption of sensitive data fields (including financial data and KYC document storage) at rest.
• Access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need to process it.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with applicable legal requirements.

While dan55 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are also responsible for maintaining the security of your dan55 account credentials. Dan55 will not be liable for unauthorised access to your account resulting from your failure to maintain secure credentials.

10. Third-Party Services

The dan55 Platform integrates third-party services including game providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming, Ezugi), payment gateways (JazzCash, Easypaisa, HBL, UBL, Meezan Bank), and identity verification services. These third parties may process personal data in connection with the delivery of their services, subject to their own privacy policies and applicable data protection law.

Dan55 is not responsible for the privacy practices of third-party services. Where third-party processing involves your personal data, dan55 has in place data processing agreements with those parties requiring them to process data only on dan55's documented instructions and to maintain appropriate security standards.

11. Children's Privacy

The dan55 Platform is strictly for adults aged 18 and over. Dan55 does not knowingly collect personal data from any person under the age of 18. If we become aware that a user account belongs to a minor, we will immediately close the account and delete all associated personal data, subject to any legal retention obligations. If you believe a minor has accessed or registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

Dan55 reserves the right to update or modify this Privacy Policy at any time. The revised Policy will be posted on this page with an updated "Last Updated" date. Where changes are material, dan55 may notify registered users by email or via an in-platform notification. Your continued use of the Platform following the posting of updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by dan55, please contact our data protection team:

Email: [email protected] (plain text only — not a clickable link)

We aim to respond to all privacy-related queries within thirty (30) days of receipt. For data rights requests, please clearly state in your subject line: "Data Rights Request."